Refund & Return Policy – Al Sheikh Fabrics
At Al Sheikh Fabrics, customer satisfaction is our priority. We ensure high-quality Khaddar, Cotton and Boski Fabrics. However, if you are not fully satisfied with your purchase, our Return & Refund Policy applies as follows:
1. Eligibility for Returns
You may request a return or exchange if:
- The product delivered is damaged, defective, or incorrect.
- The product is unused, unwashed, and in its original condition and packaging.
- The request is made within 24 Hours.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Fabrics that have been cut, stitched, washed, or altered.
- Products purchased during sale or clearance promotions.
- Minor color or texture variations due to screen display differences.
3. Return Process
- Contact us at 0320 7373716 or via our website within 24 Hours of receiving your order.
- Provide your order number, product details, and reason for return.
- Our team will guide you through the return process.
- Customers are responsible for return shipping costs, unless the item delivered was defective or incorrect.
4. Refunds
- Once we receive and inspect the returned product, we will notify you.
- Approved refunds will be processed within 7 business days.
- Refunds are issued via the original payment method or as store credit/voucher (based on customer preference).
5. Exchanges
- If you prefer, we can replace your item with another product of equal value.
- Exchange is subject to product availability.
6. Order Cancellations
- Orders can only be canceled before shipment.
- Once shipped, the order cannot be canceled but may be eligible for return under this policy.
7. Contact Us
For any return or refund queries, please contact us:
📍 Address: Office # 78 Near Railway Station, Kamalia
📞 Phone: 0320 7373716